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  Post #4 (permalink)   05-01-2014, 03:08 PM
Sidular
HD Addict
 
Join Date: May 2013
Posts: 111

Status: Sidular is offline
Quote:
Originally Posted by HostUS-Alex View Post
PSM Seem to have certainly go down over the last few years, maybe to many clients to staff ratio?

Alexander
It is quite unfortunate, and I can only assume that it is indeed caused by the lack of available agents.
Pretty much every single ticket I create is handled by the same three people. I rarely ever encounter anyone else, aside from a manager.

While I'm still using PSM, as like I said, they are really quite inexpensive considering how they always get the job done. However, I have my own guy managing my more important servers.

So, my above review still stands.
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