Originally Posted by coloradojaguar
Forums are helpful in providing additional information to clients about products and services as well as any maintenance and potential network issues. Forums also lend a certain level of transparency as to how a company is operating and the level of client satisfaction. Additionally, with social media in play, users want to be able to have as many platforms as possible to to get assistance or ask general questions overall.
Yes for user to user community assistance/advice, but to request specific server/account support requests then these should be done direct with host via ticket/phone/email. a Forum is not the place for a host to provide specific support to clients.