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  Post #29 (permalink)   05-13-2014, 11:08 PM
Kailash
HD Newbie
 
Join Date: May 2008
Location: India
Posts: 47

Status: Kailash is offline
It is hardly possible that you get 100% customer satisfaction. There are some users who report such issues in open forums. As a provider, we should respond them in the forum. There could be two cases:

[1] It may be client fault and still blame on hosting

In such case, you can provide necessary proof in open discussion forum which can show that you worked on the issue to resolve but it was end user's issue. When you deal in open discussion, you will have to make sure that you do not violate your privacy policy.

[2] The case is mishandled by webhost

In such case, senior tech should give assurance to user that they will resolve any issues. I have read many review which became from negative review to positive review at the end.