Originally Posted by MarkPoppen
Right, but if a customer has been with you for years, being an advocate for your services, how do you reward them? They always miss out on the "50% discount (or whatever)" you're giving to new customers, but your existing customers are the ones you need to nourish, no?
I think the Hosting Industry is not on its own on this issue. When my van come up for insurance renewal i did an online check to see if i could get a cheaper deal and guess what if i took out a brand new policy as a new customer with my current insurance company i would get exactly the same insurance cover 40% cheaper than my renewal quote