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  Post #5 (permalink)   12-07-2014, 07:53 AM
Alex - A2 Hosting
HD Guru
Join Date: Mar 2013
Posts: 814

Status: Alex - A2 Hosting is offline
We use Kayako for our support center and live chat for it.

It isn't really much about clients preferring it (at the end of the day they still get a ticket area, knowledge base etc). It is the features on the admin side that is lacking at WHMCS - things like SLA, billing capability, phone integration and a proper live chat system built into the helpdesk etc etc.

With Kayako, we can see clients ticket, chat and phone history in a ticket view. Makes it so much easier and that is just one example.

WHMCS is good to start with but if you want anything "extra" a separate helpdesk (with integration) is probably the best route.
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