clearly he has no idea how to run a business.
i sent them this
so i have paid for cpanel licence and have not had any use of it and it seems you have not paid for the licence at buycpanel.
I cant get access to whm so cant get backups of my sites to go elsewhere. if you refund my cpanel fee i can go get a licence direct myself.
only to get the same reply back as before
Thank you for the response.
We have already forwarded this ticket to the admin concerned,you'll get an update at the earliest.
In the meantime, your patience would be appreciated.
Thank you for choosing Nexim Web Hosting.
so it takes a week to reactive a cpanel licence