Originally Posted by easyhostmedia
like most things on a case by case basis, will look at the clients previous record with us.
But what does the said customer see when they try to order? Do they get a message that an account can't be created, be redirected in chat or...
To me its logical but a little tricky plan. If you don't have a sure way to redirect such customers to your team so you can discuss the case you might as well be losing legit clients. We have had a good bunch that leave us because their business project is over, only to return in a few months with a personal project simply because they remember their good experience. Losing on such clients would be a pity...