Originally Posted by easyhostmedia
i never trust outsourced support. in my 11 years as a webhost and a 1 man band i have handle all support myself. even having 6+ support tickets/live chat request open at the same time.
yes it can be hard, but if i did not like the, then i would not have worked at it for 11 years. as long as you prioritise the support correctly then anyone can do it themselves.
How do you solve such difficult issue? Do you continuously study by books or by means of Googling?