Originally Posted by RH-Calvin
We should keep it minimum when technical issues arise over a live chat. Some technical issue take time to resolve and sometimes customers get impatient about it. It's better to let them open a ticket and gets things resolved faster.
I agree! Visitor(Usually SPAMMERS) communicate to an extent to get a free test server for a day.
I am trying to formulate set of questions ONLY to be answered over a live chat for the team!
Thanks for sharing