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  Post #8 (permalink)   01-04-2016, 03:09 AM
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Originally Posted by zomex View Post
Good question.

I've had quite a few issues recently with providing too high level support requests over live chat. I think when it becomes as serious as needing to login to a website to check it should be done via tickets (for security reasons also).
Weell you can always have them verify by loging in before you proceed. Hostgator does it all the time
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