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  Post #20 (permalink)   01-18-2016, 11:45 AM
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Originally Posted by Harv45 View Post
Now of days emails are just "auto converted" into tickets anyways to avoid these hassles.
They are not. This is something a host must do from within their hosting management system and Cron. to pipe certain emails to support tickets.

It is better to have a specific email address that will do this, but then even so the ticket generated would not identify the client, so still unknown if it is the client communicating with you.
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