Originally Posted by Artashes
I consider myself savvy, but I don't care if I am serviced by a reseller. I want the person who cares about my server as much as I do to be the one running it. Even if I were to purchase the server from the source, someone still has to reach out to them and fix it if something were to happen. So I'd rather the reseller do that for me if I am confident in their abilities and I trust their commitment. Web hosting is about people to me, not hardware.
I agree and 100% that is why some resellers actually get better reviews from the mother firm because they offer better support