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  Post #25 (permalink)   03-26-2016, 05:12 AM
HD Newbie
Join Date: Mar 2016
Posts: 31

Status: DBH Web is offline
Originally Posted by cheapdedicated View Post
It helps with a client who wants a solution but sometimes a client will ask for a chargeback without even opening a single support ticket!
Totally understand what you are saying, but if the client goes straight for the chargeback at PayPal they are directed to this customer message first so they will see it no matter what and as I said it normally is enough to prevent the chargeback and give you and the client time to either arrange a refund or discuss the matter further and hopefully come to an arrangement that you are both happy with.
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