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  Post #26 (permalink)   03-26-2016, 12:48 PM
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Originally Posted by DBH Web View Post
Totally understand what you are saying, but if the client goes straight for the chargeback at PayPal they are directed to this customer message first so they will see it no matter what and as I said it normally is enough to prevent the chargeback and give you and the client time to either arrange a refund or discuss the matter further and hopefully come to an arrangement that you are both happy with.
but if a client goes straight for a chargeback without making contact with you first then a message wont do anything as they have already decided not to contact you.
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