Originally Posted by cheapdedicated
Exactly my point. Such a client has made up their mind they want money NOT support. The only message that will stop them may be is a link to request an instant unconditional refund.
That is exactly what is in the message we use, it has a link to our account department and a link for a refund thus avoiding a chargeback. if they click the link for the account department it gives you an opportunity to resolve the issue avoiding both a refund or chargeback if they click the link for the refund at least you avoid a chargeback.