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  Post #43 (permalink)   04-04-2016, 12:28 AM
Blue rock hosting
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Join Date: Apr 2016
Location: Canada
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That's a good question for sure,Depending on the issue that is going on.How I do it is if it is a easy fix then I go ahead and do it,If I can see that it is going to take me some time let say for example 2-3 hours to fix the issue,I let the customer now that this is an issue that our tier 2 tech support team needs to handle and to submit a ticket to them.