What level of Technical support should we provide over LIVE CHAT?
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) 04-26-2016, 02:02 AM
Join Date: Jan 2013
Company: Techsys Ltd
Originally Posted by
Try to provide Tier 1, pre-sales and sales support and critical tech support. This is the bare minimum.
You may do what Hostgator does. Once you start asking for account specific support they force a login
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