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  Post #68 (permalink)   09-07-2016, 03:36 AM
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Join Date: Apr 2016
Location: North Carolina, USA
Posts: 22
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We don't do outsourcing support. Level 1 & 2 issues via live chat and help desk can easily manageable, but up to Level 3 It requires more time to investigate the issues. If you don't have the technical folks in a team, you should hire the outsourcing guys. They can work according to your requires and I am not against to hire outsource technicians.

Here is the great article of Inc Magazine "How Remote Teams Are Becoming the Future of Work".
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Last edited by HostPace : 09-07-2016 at 03:42 AM.