Originally Posted by xtm_mike
We use Intercom which combines live chat, support, intelligence and acquisition.
It's rather expensive but brings all support together.
We regularly get comments about how people love it. It's like live chat but also incorporates email.. if the chat drops off it will send them an email. then conversation can be carried on by email as if it's support.
We Also allow tickets the regular way.
Never came across this solution before, looks like an interesting spin on chat/support mechanism with an intelligence engine in-between. I bookmarked the site to go over the features in more detail later.