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  Post #15 (permalink)   03-12-2017, 01:54 PM
HD Wizard
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Join Date: Mar 2011
Location: Northumberland, UK
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far better to get a client to use support tickets from their clientarea as

1) it logs the ticket and issue against the clients account.

2) It makes it far easier to follow the issue.

3) It provides a point for the client to refer back too if they get the same issue in the future
Terry Robertson - CEO The Easyhost Media Group
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