Originally Posted by Alex HubRocket
Put it this way, you have 50 support staff. You'd have to give each one access to the Hootsuite or direct social channels. Instead, you can just integrate Facebook + Twitter and any mentions will pipe in as tickets.
so what did hosts do before social media.
your SUPPORT ticket system is for support requests as the name suggests, if a client contacts you on social media then how would you link that to their hosting account.