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  Post #19 (permalink)   05-02-2017, 05:24 PM
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Join Date: Apr 2003
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Originally Posted by easyhostmedia View Post
so what did hosts do before social media.
That was then. Now is now.

Originally Posted by easyhostmedia View Post
your SUPPORT ticket system is for support requests as the name suggests, if a client contacts you on social media then how would you link that to their hosting account.
Sometimes you don't need to link accounts together. Sometimes people just tweet about you or make a post on Facebook. Still, having the ability to address any issue, even if it comes down to advising them to submit a ticket so you can look into it, is better than nothing.

Any advance help will still likely require a support ticket, unless some form of validation process takes place. If WHMCS gets serious by getting social, they can build in support for clients' social accounts, so that you know who the client is if they contact from connected accounts.