Its great for sales chats when people have a lot of questions. I am not a huge fan of it for technical support though since it can complicate an issue even more if the issue is ongoing. Meaning that if it takes time to resolve the issue, live chat is not good for this since there may be multiple people working on it and information may get lost. So its best to keep all information and what has been done to fix the issue in one ticket.
SolaDrive - Enterprise Managed Solutions
Specializing in Managed SSD VPS & Dedicated Servers in US & UK
Visit us at SolaDrive.com