We have used bob cares
They were very slow but the responce was of a very high quality. They did still within the 4 hour SLA but we found that still to be too slow.
Platinum server management are very good at what they do but again were very slow with responses. Sometimes a ticket would still be there 24 hours later, but don't get me wrong some times the response on the tickets were very quick
In the end we had to bring our support in house and its been working much better since
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