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  Post #10 (permalink)   01-01-2018, 08:09 AM
DanielN
HD Newbie
 
Join Date: Dec 2017
Posts: 32

Status: DanielN is offline
To be honest I would not outsource support if you are a small-mid sized business. Your biggest advantage is quality support as the big brands have generally poor support.
You would be giving up on one of your biggest reason why customers would choose you.
I can understand why huge companies outsource support though.