Originally Posted by whmcsguru
Social media have more reach. Forums have very little, if any reach at this point.
In the case of highly specialty IT topics such as web hosting, social media doesn't have much bragging rights. People go on social media to socialize, not read about servers or look for web hosting. Sure you can probably profit from some general advice, but how many of your friends will be able to explain how to secure a server?
And certain social media apps has next to zero value to web hosting industry, such as Instagram. More reach? You bet. But completely useless.
So for subjects such as these, people's best bet are still industry specific groups and communities, if they really want to be engaged.