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  Post #64 (permalink)   10-28-2018, 11:46 AM
UK1Host
HD Newbie
 
Join Date: Oct 2018
Posts: 10

Status: UK1Host is offline
As a customer, adding live chat benefits me personally a lot. A quick easy way to ask a question. I usually test the live chat before purchasing to ensure the quality of the support team, response times etc. Sometimes live chat can be a life saver in an emergency (server down etc).

As a host, it has increased my conversion rate highly. After being able to answer pre-sales questions, I noticed conversion rates going up a lot. People tend to just click off if they can't have their question answered instantly.