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  Post #70 (permalink)   11-11-2018, 08:28 AM
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Quote:
Originally Posted by stromind View Post
Live chat should be for sale related queries only because it does not take to much time to reply and leave a good impression on the client. On the other hand for technical queries client should be asked to open a support ticket because usually, it takes time to resolve the issue.
Live chat is wasted just for sales, you can offer level 1 tech support over live chat with ease and in some cases level 2 tech support can be handled by live chat.

For complicated level 3 support yes tickets is the best option.
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