View Single Post

  Post #70 (permalink)   11-11-2018, 08:28 AM
HD Wizard
easyhostmedia's Avatar
Join Date: Mar 2011
Location: Northumberland, UK
Posts: 5,618
Send a message via MSN to easyhostmedia

Status: easyhostmedia is offline
Originally Posted by stromind View Post
Live chat should be for sale related queries only because it does not take to much time to reply and leave a good impression on the client. On the other hand for technical queries client should be asked to open a support ticket because usually, it takes time to resolve the issue.
Live chat is wasted just for sales, you can offer level 1 tech support over live chat with ease and in some cases level 2 tech support can be handled by live chat.

For complicated level 3 support yes tickets is the best option.
Terry Robertson - CEO The Easyhost Media Group
PowerSSL - - We Secure your World
The Scamlist Forum - Fighting against scammers
The Following User Says Thank You to easyhostmedia For This Useful Post:
Alex - A2 Hosting (11-11-2018)