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  Post #71 (permalink)   11-11-2018, 10:52 AM
Alex - A2 Hosting
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Join Date: Mar 2013
Location: A2 HQ
Posts: 829

Status: Alex - A2 Hosting is offline
Live chat for sales is a huge yes.

For support, a hosting company would prefer tickets as it enables a tech to properly troubleshoot any issues and provide a more thorough response. However from a customer perspective, many do prefer live chat so it does make sense to have at least level 1 support available over live chat (if you have the team/resources to do so).

If you are just starting up (one-man band) I would personally recommend having live chat but hiding it when offline. Customers seeing an offline chat system is much worse than them not seeing live chat at all IMO.
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