We have been considering implementing a live chat on our site for fast inquiry and sales and probably will. I'm talking about a front facing one on a site that could be turned on/off on a schedule, easy alert to a phone. Whenever I see them I think it is cool but too good to be true and in this age of instant gratification it could be useful for leads.
As for ticketing and user response I've seen some great reviews of Kayako, might migrate our ticketing system over. Would be useful to have a text chat line open instead of relaying emails and tickets. Thanks for the good ideas guys and gals!
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