No worries, criticism is healthy and I'd be more concerned if there was none. That's how we improve HostingDiscussion.
As far as our helpdesk, I am trying to find and trial other helpdesk systems that we can employ instead of the existing one, which has outgrown our needs (additionally, it is no longer updated/supported), but I haven't found the right one yet. You did the right thing by starting your thread in this forum, which is appropriate for requests like yours.
Regarding your posts, I have checked into your history and I don't see a single deleted post. Are you sure you are not mixing us up with another board? If you had post(s) deleted, I would have seen them.
Having said that (and it doesn't apply to you, James), we try to enforce only quality content being posted on the forum. Sometimes we do delete posts that are: (a) spam, (b) break the rules, (c) fluff that users post just to bump up their post count, (d) bumps to very old threads that add zero value to the discussion or contain no new information. However, all deleted posts are still on record, so we can see them and track user's posting activity.
Please let me know if I can help you with anything. I'd hate to see you go for something like this.