Originally Posted by handsonhosting
Much like the GoDaddy issue - they're a big company. They have millions of users, hundreds of servers, thousands of complaints. Size needs to be factored into the rating along with age of a company, number of clients, churn rates etc etc. Maintaining such a list is going to be a lot of work.
I think this is a major factor as take this as a senario
1) Godaddy has millions of users, hundreds of servers, thousands of complaints.
so lets say Godaddy get 1000 complaints in a 12 month period, to Godaddy this will have no effect or even show on their scales, so they will carry on as nothing has happened.
2) Joe Blogs has 2000 users, 3 servers, a few complaints.
so lets say Joe Blogs get 500 complaints in a 12 month period, to Joe Blogs this a quarter of their userbase and will have a major impact on his reputation.