View Full Version : Customer Service and Support Issues

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  1. need help with HTTP ERROR 500
  2. Recommended Storage for website Backup
  3. Ransomware Recovery (for discussion)
  4. Which help desk software do you use to provie support ?
  5. Anyone used WHMCS Project Management?
  6. Whmcs
  7. Client Portal
  8. Any affordable outsourced support
  9. Issues with outsourced services
  10. Do you consider live chat an asset?
  11. You have to laugh at some clients.
  12. HubRocket, a brand new live chat software
  13. Freshchat - new free live chat software
  14. WHMCS support are the pits
  15. Alternative to live support
  16. chating software
  17. 3rd Party Support Services
  18. What level of Technical support should we provide over LIVE CHAT?
  19. Detected processes that are running outdated binary executables
  20. Preferred Ticket Support System
  21. WHMCS discontinue Mobile Edition
  22. Best Live Chat
  23. Do you reward existing customers?
  24. Lightweight livechat software
  25. What are some things that absolutely need to be in your KB?
  26. Gmail’s spam filters
  27. Chat service online
  28. Breezi Support stinks
  29. Do you outsource support?
  30. IP Management Software
  31. How do you train your support techs?
  32. How to Provide End User Support
  33. Is anyone here using GTMetrix?
  34. Zopim Live Chat?
  35. using non local support
  36. Using a Forum as a support
  37. The mile long ticket run
  38. WordPress Brute Force Attack
  39. Most requested ?
  40. Provider has server problem and restores site from August 2012 w/o informing client
  41. Providers beware Email brute forece attack
  42. Customer request, dinky vps
  43. Best Live Chat Software
  44. Softaculous Version 4.1.8
  45. How do you feel about outsourcing?
  46. Gtalk integrated Chat
  47. Levels Of Support - What Do They Do?
  48. How much have you earned on hosting
  49. WordPress Security Recommendations?
  50. Most random live chats
  51. Known fraud man
  52. How much have you spent on hosting
  53. bad support? blame yourself
  54. How much resources are your clients using?
  55. The Nerve of some people
  56. Support Software
  57. FAQ as a Sales Tool
  58. Anyone Else Wish WHMCS Live Chat Was Cross Platform?
  59. Things you need to know prior to starting a web hosting company. Pro's and Con's
  60. Multiple staff answering the same ticket?
  61. How Not To Ignore your Existing Customers
  62. Making your customers happy is the key to success. Here's a few tips.
  63. What DNS checking service do you use?
  64. How do you handle your sensitive data?
  65. How to manage conflict... part 2
  66. Frequently Asked Questions
  67. Rss
  68. 1-800 number
  69. Billing Question
  70. Support System
  71. Has anyone experienced result5.google issue?
  72. No more tickets.
  73. Error: Host IP ADDRESS is not accessible
  74. Live chat
  75. Differences Between Online and 3D Clients
  76. How About livezilla ?
  77. LiveChat discussions
  78. New Helpdesk Software Vision Helpdesk
  79. Support Forum
  80. Moving unlimited clients to limited packages
  81. Gifts?
  82. How do you monitor email usage?
  83. VPS provisioning.
  84. Ongoing reviews
  85. underlying principles
  86. About Lifetime Values
  87. Are SQL injection exploit attempts on the rise
  88. Voicemail?
  89. Do you really need a knowledgebase?
  90. Knowledgebase Import for Client Exec
  91. WHMCS Ticket System or Kayako?
  92. Issues with Outsourcing
  93. Where do you get your customer service from?
  94. Hours worked
  95. Question about Livezilla
  96. Support options
  97. I keep asking myself
  98. Live Support - Scripts
  99. Outsourcing Customer Service?
  100. How Do You Manage Conflict?
  101. Live Chat or Ticket
  102. Toll-free via paypal?
  103. LiveZilla Down?
  104. Without Notice!
  105. Customers referring others to your hosting company
  106. Dealing with customers who don't know English well
  107. Bad Decision
  108. Sales guy - do you help him after he/she helps you?
  109. When a customer tries to exploit the host
  110. Smartphones Yes Or No?
  111. The importance of good and fast customer service
  112. A bad client
  113. how do you ensure your staff is working but not sleeping?
  114. Blog Scam
  115. Customer Engineers versus Techniicians
  116. Surveys
  117. What if the FBI seizes your servers?
  118. FrontPage on its way out?
  119. Conflicker worm?
  120. Toll Free Number
  121. How Long...
  122. Anyone use skype?
  123. Dedicated or semi-dedicated servers
  124. Do you publish any kind of newsletter?
  125. Ticket Method System
  126. How many of you have staff?
  127. Crm
  128. Creating FAQ or knowledge base
  129. Announcements for clients
  130. Cpanel auto updates/rollouts
  131. 3rd party app's
  132. Hypocritical Responses
  133. video tutorials on cpanel
  134. Tech support
  135. Referral Bonuses
  136. Fine line between good and poor...
  137. Dealing with Customers, at what point is it just not worth it?
  138. Non paying clients
  139. High Risk Clients
  140. forums
  141. Customer Misunderstandings
  142. Do you have a phone?
  143. affordable Live chat software?
  144. Odd Customers
  145. Customer Service Software
  146. Keeping a Customers Information
  147. All-in-one Phone Number (Grand Central)
  148. Specials for Your Best Customers.
  149. Specials
  150. How much rope for a bad client?
  151. Support Tickets
  152. HelpDesk software
  153. kayako vs PHP Live
  154. Do you offer forums?
  155. Harassment...
  156. At what point to stop investing effort in the customer?
  157. Is your customer satisfied with your service ?
  158. Live chat, do you still provide it?
  159. Things not to say to your customer
  160. Email piping ticket support
  161. How do you monitor servers?
  162. What do you suggest?
  163. Free feature rich HelpDesk
  164. Do you use Autoresponders for e-mail queries?
  165. Pesky Clients
  166. Outsourcing Support Do you agree with it?
  167. How Many Messengers?
  168. Uptime Guarantee - Good or Bad Idea?
  169. NOC Monkey
  170. clientexec.com down?
  171. Our Support desk crashed, as software license server crsahed
  172. What do you do when your server(s) goes down?
  173. Skype- Hardly ever used by customers?
  174. Email or Ticket?
  175. CMS specially designed for web hosters
  176. How do you guys pay out the money?
  177. What do you do when it comes to customer service?
  178. inverseflow anyone?
  179. Live Support
  180. Technical Suport Coverage
  181. Which Support systems For Hosting business?
  182. Ways to monitor clients?
  183. Moving servers.. read this.. horrible support
  184. Root Support is Awsome!!!!
  185. Favorite Control Panel
  186. Whats the best kind of support
  187. Physical address importance
  188. SpeedDesk.com, Anyone no anything about it?
  189. These GUYS Service SUCKS!!!
  190. Question about Non Techi Outsourced Support
  191. Experience with HostVoice.com?
  192. Live Chat Software
  193. Good Knowledge Base Software?
  194. ProvideSupport.com - We've used them all and this one rocks.
  195. Which contact support system would you prefer?
  196. Does it make a difference?
  197. Newsletters?
  198. Cpanel server guide
  199. Average Ticket Time?
  200. Full package? or custom?
  201. eSupport v3
  202. Hiring remote 24/7 support?
  203. Technical Support. Where is the value?
  204. Deltamatrix.info Support System????
  205. Customer's view on outsourced support
  206. Control Panels
  207. cPanel Q&A's for knowledgebase
  208. Should Hosts include Forum as their support!
  209. Can you buy knowledge base
  210. How smart do you have to be?
  211. Helpdesk Software
  212. Live support
  213. Phone Service with Broadband?
  214. Hiring and testing support personnel
  215. Outsourcing root work
  216. Outgoing mail problem
  217. Get a new domain for support?
  218. GOt a good site to give TraceRoute and good grapical path too :)
  219. Can you complain about Sponsored Hosting?
  220. Got something good to help you regarding server security :)
  221. What server monitoring tool are used : Nagios Vs NetStatus Monitor
  222. What do you tell customers your uptime is?
  223. PHPLive
  224. Outsourcing Support
  225. Instant Messengers For Support
  226. HelpDesk Software, and what you look for..
  227. Difficult clients.
  228. What is important for a customer looking to setup an email server?
  229. H2Desk Helpdesk
  230. Help Center Live
  231. Windows or Linux Hosting. Which Is Right For You?
  232. Changing hosts with Almost NO Downtime Tip
  233. Changing Web Hosts? Step-By-Step Guide
  234. The importance of Customer Service for a Web Host
  235. Toll Free numbers on mobile?
  236. Do any hosts provide general computer support?
  237. 1 thing to NEVER say in live chat
  238. Downtime response
  239. Need advise on this issue
  240. Great Flash Tools
  241. [LIST] Live Chat Programs
  242. Have you done anything stupid lately?
  243. Possible security issue in Helpcenter Live!
  244. Support Methods, Which ones do you use?
  245. Great Tutorial Tool!
  246. PerlDesk or EdgePanel for my support desk?
  247. Local Phone Numbers?
  248. skype
  249. Are there any Perldesk Resellers?
  250. what is the best ticket system?