View Full Version : Customer Service and Support Issues

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  1. Recommended Storage for website Backup
  2. Ransomware Recovery (for discussion)
  3. Which help desk software do you use to provie support ?
  4. Anyone used WHMCS Project Management?
  5. Whmcs
  6. Client Portal
  7. Any affordable outsourced support
  8. Issues with outsourced services
  9. Do you consider live chat an asset?
  10. You have to laugh at some clients.
  11. HubRocket, a brand new live chat software
  12. Freshchat - new free live chat software
  13. WHMCS support are the pits
  14. Alternative to live support
  15. chating software
  16. 3rd Party Support Services
  17. What level of Technical support should we provide over LIVE CHAT?
  18. Detected processes that are running outdated binary executables
  19. Preferred Ticket Support System
  20. WHMCS discontinue Mobile Edition
  21. Best Live Chat
  22. Do you reward existing customers?
  23. Lightweight livechat software
  24. What are some things that absolutely need to be in your KB?
  25. Gmail’s spam filters
  26. Chat service online
  27. Breezi Support stinks
  28. Do you outsource support?
  29. IP Management Software
  30. How do you train your support techs?
  31. How to Provide End User Support
  32. Is anyone here using GTMetrix?
  33. Zopim Live Chat?
  34. using non local support
  35. Using a Forum as a support
  36. The mile long ticket run
  37. WordPress Brute Force Attack
  38. Most requested ?
  39. Provider has server problem and restores site from August 2012 w/o informing client
  40. Providers beware Email brute forece attack
  41. Customer request, dinky vps
  42. Best Live Chat Software
  43. Softaculous Version 4.1.8
  44. How do you feel about outsourcing?
  45. Gtalk integrated Chat
  46. Levels Of Support - What Do They Do?
  47. How much have you earned on hosting
  48. WordPress Security Recommendations?
  49. Most random live chats
  50. Known fraud man
  51. How much have you spent on hosting
  52. bad support? blame yourself
  53. How much resources are your clients using?
  54. The Nerve of some people
  55. Support Software
  56. FAQ as a Sales Tool
  57. Anyone Else Wish WHMCS Live Chat Was Cross Platform?
  58. Things you need to know prior to starting a web hosting company. Pro's and Con's
  59. Multiple staff answering the same ticket?
  60. How Not To Ignore your Existing Customers
  61. Making your customers happy is the key to success. Here's a few tips.
  62. What DNS checking service do you use?
  63. How do you handle your sensitive data?
  64. How to manage conflict... part 2
  65. Frequently Asked Questions
  66. Rss
  67. 1-800 number
  68. Billing Question
  69. Support System
  70. Has anyone experienced result5.google issue?
  71. No more tickets.
  72. Error: Host IP ADDRESS is not accessible
  73. Live chat
  74. Differences Between Online and 3D Clients
  75. How About livezilla ?
  76. LiveChat discussions
  77. New Helpdesk Software Vision Helpdesk
  78. Support Forum
  79. Moving unlimited clients to limited packages
  80. Gifts?
  81. How do you monitor email usage?
  82. VPS provisioning.
  83. Ongoing reviews
  84. underlying principles
  85. About Lifetime Values
  86. Are SQL injection exploit attempts on the rise
  87. Voicemail?
  88. Do you really need a knowledgebase?
  89. Knowledgebase Import for Client Exec
  90. WHMCS Ticket System or Kayako?
  91. Issues with Outsourcing
  92. Where do you get your customer service from?
  93. Hours worked
  94. Question about Livezilla
  95. Support options
  96. I keep asking myself
  97. Live Support - Scripts
  98. Outsourcing Customer Service?
  99. How Do You Manage Conflict?
  100. Live Chat or Ticket
  101. Toll-free via paypal?
  102. LiveZilla Down?
  103. Without Notice!
  104. Customers referring others to your hosting company
  105. Dealing with customers who don't know English well
  106. Bad Decision
  107. Sales guy - do you help him after he/she helps you?
  108. When a customer tries to exploit the host
  109. Smartphones Yes Or No?
  110. The importance of good and fast customer service
  111. A bad client
  112. how do you ensure your staff is working but not sleeping?
  113. Blog Scam
  114. Customer Engineers versus Techniicians
  115. Surveys
  116. What if the FBI seizes your servers?
  117. FrontPage on its way out?
  118. Conflicker worm?
  119. Toll Free Number
  120. How Long...
  121. Anyone use skype?
  122. Dedicated or semi-dedicated servers
  123. Do you publish any kind of newsletter?
  124. Ticket Method System
  125. How many of you have staff?
  126. Crm
  127. Creating FAQ or knowledge base
  128. Announcements for clients
  129. Cpanel auto updates/rollouts
  130. 3rd party app's
  131. Hypocritical Responses
  132. video tutorials on cpanel
  133. Tech support
  134. Referral Bonuses
  135. Fine line between good and poor...
  136. Dealing with Customers, at what point is it just not worth it?
  137. Non paying clients
  138. High Risk Clients
  139. forums
  140. Customer Misunderstandings
  141. Do you have a phone?
  142. affordable Live chat software?
  143. Odd Customers
  144. Customer Service Software
  145. Keeping a Customers Information
  146. All-in-one Phone Number (Grand Central)
  147. Specials for Your Best Customers.
  148. Specials
  149. How much rope for a bad client?
  150. Support Tickets
  151. HelpDesk software
  152. kayako vs PHP Live
  153. Do you offer forums?
  154. Harassment...
  155. At what point to stop investing effort in the customer?
  156. Is your customer satisfied with your service ?
  157. Live chat, do you still provide it?
  158. Things not to say to your customer
  159. Email piping ticket support
  160. How do you monitor servers?
  161. What do you suggest?
  162. Free feature rich HelpDesk
  163. Do you use Autoresponders for e-mail queries?
  164. Pesky Clients
  165. Outsourcing Support Do you agree with it?
  166. How Many Messengers?
  167. Uptime Guarantee - Good or Bad Idea?
  168. NOC Monkey
  169. clientexec.com down?
  170. Our Support desk crashed, as software license server crsahed
  171. What do you do when your server(s) goes down?
  172. Skype- Hardly ever used by customers?
  173. Email or Ticket?
  174. CMS specially designed for web hosters
  175. How do you guys pay out the money?
  176. What do you do when it comes to customer service?
  177. inverseflow anyone?
  178. Live Support
  179. Technical Suport Coverage
  180. Which Support systems For Hosting business?
  181. Ways to monitor clients?
  182. Moving servers.. read this.. horrible support
  183. Root Support is Awsome!!!!
  184. Favorite Control Panel
  185. Whats the best kind of support
  186. Physical address importance
  187. SpeedDesk.com, Anyone no anything about it?
  188. These GUYS Service SUCKS!!!
  189. Question about Non Techi Outsourced Support
  190. Experience with HostVoice.com?
  191. Live Chat Software
  192. Good Knowledge Base Software?
  193. ProvideSupport.com - We've used them all and this one rocks.
  194. Which contact support system would you prefer?
  195. Does it make a difference?
  196. Newsletters?
  197. Cpanel server guide
  198. Average Ticket Time?
  199. Full package? or custom?
  200. eSupport v3
  201. Hiring remote 24/7 support?
  202. Technical Support. Where is the value?
  203. Deltamatrix.info Support System????
  204. Customer's view on outsourced support
  205. Control Panels
  206. cPanel Q&A's for knowledgebase
  207. Should Hosts include Forum as their support!
  208. Can you buy knowledge base
  209. How smart do you have to be?
  210. Helpdesk Software
  211. Live support
  212. Phone Service with Broadband?
  213. Hiring and testing support personnel
  214. Outsourcing root work
  215. Outgoing mail problem
  216. Get a new domain for support?
  217. GOt a good site to give TraceRoute and good grapical path too :)
  218. Can you complain about Sponsored Hosting?
  219. Got something good to help you regarding server security :)
  220. What server monitoring tool are used : Nagios Vs NetStatus Monitor
  221. What do you tell customers your uptime is?
  222. PHPLive
  223. Outsourcing Support
  224. Instant Messengers For Support
  225. HelpDesk Software, and what you look for..
  226. Difficult clients.
  227. What is important for a customer looking to setup an email server?
  228. H2Desk Helpdesk
  229. Help Center Live
  230. Windows or Linux Hosting. Which Is Right For You?
  231. Changing hosts with Almost NO Downtime Tip
  232. Changing Web Hosts? Step-By-Step Guide
  233. The importance of Customer Service for a Web Host
  234. Toll Free numbers on mobile?
  235. Do any hosts provide general computer support?
  236. 1 thing to NEVER say in live chat
  237. Downtime response
  238. Need advise on this issue
  239. Great Flash Tools
  240. [LIST] Live Chat Programs
  241. Have you done anything stupid lately?
  242. Possible security issue in Helpcenter Live!
  243. Support Methods, Which ones do you use?
  244. Great Tutorial Tool!
  245. PerlDesk or EdgePanel for my support desk?
  246. Local Phone Numbers?
  247. skype
  248. Are there any Perldesk Resellers?
  249. what is the best ticket system?
  250. What level of support do you offer customers?