Get Paid to Participate - up to $1 per post!     Twitter     Facebook     Google+
Hosting Discussion

forgot password?


  Post #1 (permalink)   12-06-2008, 09:13 PM
HD Guru
shockym's Avatar
Join Date: Jan 2008
Posts: 694

Status: shockym is offline
I know back when I was playing around with some test accounts and before we started with Client Exec I always worried what would happen if the billing software freaked out.

Has anyone had a case like this before? I still worry about it now (knock on wood) even though it has not happened to me.
Please your clients & thank them from time to time.......they are just like groupies that keep the band going strong.

  Post #2 (permalink)   12-07-2008, 12:06 AM
HD Guru
Join Date: Jan 2008
Posts: 536

Status: AbbieRose is offline
Nothing major here. I have accidentally sent out mailings to people that shouldn't have got them, and sent out a mail once that was only half written. These are the kind of mishaps that happen when your three year old finds that you left the computer on...

  Post #3 (permalink)   12-08-2008, 10:04 AM
HD Newbie
Join Date: Nov 2008
Location: Springfield, IL
Posts: 25

Status: LT Smash is offline
Indeed, I imagine if any mishaps were to happen (as in you charged your customers double instead of what they normally pay), you could just refund them or give them a free term of service for the inconvinience. I have not run into any mishaps as a consumer though.

  Post #4 (permalink)   12-08-2008, 01:37 PM
HD Addict
LaneHost's Avatar
Join Date: Mar 2007
Location: Houston, TX
Posts: 153

Status: LaneHost is offline
Accidents happen, it is inevitable. You are only human

Going with a billing system is a great way to automate your business, allowing you to become more efficient, etc.

If there is anything that went wrong in the process, like billing messing up. Just refund the customer (if it was a charge error) and apologize about the error.

Companies big and small make errors, as long you do the right thing and fix whatever error happened then everything should be fine.
LaneHost Solutions, Inc. | Professional Web Hosting Solutions
Affordable Shared Hosting, Reseller Hosting & Dedicated Servers at Great Prices!
Complete Solution To Affordable Reseller Web Hosting

Follow us on Twitter! | The LaneHost Blog | LaneHost Forums

Thread Tools

New Post New Post   Old Post Old Post
Posting Rules:
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
vB code is On
Smilies are On
[IMG] code is Off
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On
Sponsored By: