Of course I wish the fees were lower, but there are a lot of costs associated with doing business online and this is one of them. On top of the actual service they provide, I honestly believe that every website with Paypal buttons is partially borrowing Paypal's credibility and reputation. Customers trust it. If asked whether I thought I would lose customers if I used an obscure merchant service instead, I'd say yes, absolutely.
PayPal is definitely a great payment gateway for anyone doing business online. It's trusted, secure, and easy. Is PayPal a bank? This answer could vary, but no it's not. Although it's pretty darn close to being once considering how easy they have made it for you to earn a return on your money as well as access your money at ATMs, stores, etc. This is a cost of doing business and many people neglect to realize this. I lose hundreds, if not thousands in PayPal fees. Does it irritate me? Let's just say I wish I didn't have to absorb these fees, but it's business bros (and sis')!
Well, many of the users of Paypal think that the fee is quite high. No doubt, I also feel the same. However, on the other hand, I also think if you have to spend a little more to get good quality service which reduces the efforts required and saves time, you shouldn't mind it