Originally Posted by DedidamNET
I think if they got a livechat app they would resolve things faster.
Not really. It would just add more work for the agent on staff.
Having some somewhat in depth experience and knowledge with them, I can say that until the management opinion changes, nothing is going to change here.
Originally Posted by Alex - A2hosting
I can only assume they forgot about the ticket and don't get the tickets put on hold.
Personally, I've taken to leaving 1 star ratings if my ticket wasn't addressed in a timely fashion. I don't like doing so, but come on, these guys take our money happily every month (for those of us on lease) and can't show us the respect we deserve by answering our tickets in a timely fashion?