We use FraudRecord which we have integrated with our billing system to work automatically. We find it very good and enlightening.
By using this before maxmind in the workflow, we can save a few pennies also.
The great thing about fraud record is, however, your ability to pass on knowledge when people do bad things to you. So if someone has defrauded you, you can at least stop them defrauding the next guys.
Most hosts I know use fraud record, so in my mind, if they cheat me they won't get another decent host.
This is good for your good customers as they are not sharing with a bad tenant.
Maxmind is good if orders are placed, but we do get some that will register on your site, but place no order, but you know by the name and the details they provide that they are fake, so these always get checked on fraudrecord and report made, so other are aware.
Terry Robertson - CEO The Easyhost Media Group PowerSSL - - We Secure your World The Scamlist Forum - Fighting against scammers
We find this works great for all services, being able to automate it would be a great option. This works for $3 services and $2000 services.
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The WHMCS module for fraudrecord needs a good bit of work, unfortunately. It's not a real 'fraud' module, you have to actually look at the client's report before accepting the order.
Tom Whiting, WHMCS Guru extraordinaire
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We currently use fraudrecord and maxmind. Just make sure you submit all the variables for better matches. One match doesnt necessary mean it's the customer in question unless it's the email address. But then again fraudsters just create new emails when they register to bypass fraudrecord.
From experience be careful of customers who sign up for many accounts after the first one is activated especially from Brazil.
If they paid with paypal make sure the email on file and the paypal email are an exact match. We usually request CC verification if maxmind is higher than 50.