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  Post #1 (permalink)   01-21-2018, 03:26 PM
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Has anyone use SupportPal for support instead of WHMCS?

I want to know if it is any good.

in the mean time i have been trying to connect WHMCS to Freshdesk is anyone able to assist me with this?


Thanks in advance
 
 


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  Post #2 (permalink)   01-21-2018, 07:14 PM
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I don't think Freshdesk is supported by WHMCS. You will need a 3rd party module for this project.
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  Post #3 (permalink)   01-22-2018, 02:56 PM
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SupportPal is released by LicensePal . This used to be called ArcticDesk, and just had so many issues it's not even funny. Not sure that they got those resolved, or whether they just rebranded, haven't actually looked at the system in a while, but it was pretty well known that they had issues with ArcticDesk

Modules Garden has a freshdesk module out, but it is modulesgarden, meaning it is likely going to take forever to get any bugs or updates worked on. They're notoriously slow and lazy
 
 
 


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  Post #4 (permalink)   01-23-2018, 11:10 AM
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Dosent sound to promising i may leave it due to rebranding.

I think the best thing is to stick with WHMCS, i seen the module on modulesgarden but its a bit expense at the moment.

Thanks
 
 
 


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  Post #5 (permalink)   01-23-2018, 12:35 PM
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WHMCS only support their own built in system or Kayako
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  Post #6 (permalink)   01-23-2018, 04:36 PM
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I think the best thing is to stick with WHMCS only.
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  Post #7 (permalink)   01-24-2018, 03:11 AM
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I am definitely agree, from what people are saying/ my experience with other help desks its not worth the trouble
 
 
 


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  Post #8 (permalink)   01-24-2018, 02:21 PM
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Quote:
Originally Posted by sclaeys View Post
I don't think Freshdesk is supported by WHMCS. You will need a 3rd party module for this project.
Welcome to Hosting Discussion, Scott
 
 
 


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  Post #9 (permalink)   01-24-2018, 04:05 PM
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Quote:
Originally Posted by 24x7server View Post
I think the best thing is to stick with WHMCS only.
I agree, why spend money on a module etc, that may fail or not work well when WHMCS already has its own functional system that does everything you need
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  Post #10 (permalink)   01-24-2018, 04:33 PM
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Except it doesn't, for many.

The editor for WHMCS support is just horrible
The system doesn't automatically assign tickets where it should
The custom fields are all left unencrypted in the database (so much for security)
There is no method for 'priority' support
There's no effective method for banning paid individuals from support (yes, it needs to happen rarely)

That's just the tip of the iceberg. Yes, it is decent, but it certainly does not 'do everything you need'.
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  Post #11 (permalink)   01-25-2018, 11:28 PM
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I definitely agree, 100% with WHMCS
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  Post #12 (permalink)   01-25-2018, 11:46 PM
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There's no effective method for banning paid individuals from support (yes, it needs to happen rarely)
What?? If you need to ban someone from support then you may as well terminate the service and close the entire account while your at it.

Most places will ban you for the whole ordeal if you treat their staffs like trash or won't stop spamming their support channels.
 
 
 
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  Post #13 (permalink)   01-26-2018, 03:11 AM
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What?? If you need to ban someone from support then you may as well terminate the service and close the entire account while your at it.

Most places will ban you for the whole ordeal if you treat their staffs like trash or won't stop spamming their support channels.
I agree. Most hosts will have in their TOS if you abuse their support or services your account will be terminated
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  Post #14 (permalink)   01-26-2018, 04:55 AM
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WHMCS is the best option which has number of options and very easy to use. Go with it. Instead of searching for the other options WHMCS is good to use.
 
 
 


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  Post #15 (permalink)   01-26-2018, 09:08 AM
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Definity for the time being i will be sticking with WHMCS.
 
 
 
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