Customer Service and Support Issues

A forum for discussing customer service and support issues from support software to advice about supporting your customers.
zalvis
Support Escalation Rules
Replies
3
Views
314
JackieJim
JackieJim
E
Preferred Ticket Support System
3 4 5
Replies
82
Views
30,405
georgedatacenter
G
SenseiSteve
Phone support - How important is it in the hosting industry
2
Replies
26
Views
6,840
ComputeAxis
ComputeAxis
zalvis
Which software you are using to offer support to your clients?
Replies
14
Views
1,411
CanSpace
CanSpace
SenseiSteve
Fixing the client?
Replies
11
Views
4,937
Rabisu
Rabisu
SenseiSteve
Issuing Refunds to Accounts Terminated for Abuse
Replies
4
Views
1,259
thcservers
thcservers
Internxt
Email vs. Comments: Which is Better?
Replies
10
Views
2,049
NetRay
NetRay
vpsdom
Which chat is better to use?
Replies
11
Views
2,247
John @ S4
John @ S4
L
Best Live Chat
8 9 10
Replies
192
Views
57,081
RefinedHost
RefinedHost
Mason_TierNet
Removing a Fraudulent Negative Review...
Replies
16
Views
16,656
whmcsguru
whmcsguru
SenseiSteve
What are some "extra one percent" efforts that can reduce customer churn?
Replies
7
Views
3,429
easyhostmedia
easyhostmedia
SenseiSteve
Attitude is key
Replies
2
Views
6,567
Colin S
Colin S
SenseiSteve
Support personnel profiles
Replies
4
Views
3,071
bigredseo
bigredseo
I
Social media support in the hosting business
Replies
9
Views
3,581
systemfreaks
systemfreaks
SenseiSteve
Live chat. What happens when it's not live?
2
Replies
21
Views
23,283
InfusedHosting
InfusedHosting
G
How to deal with Rude customers?
Replies
19
Views
19,057
FlokiNET
F
easyhostmedia
EIG customer service = 0
Replies
3
Views
3,229
John @ S4
John @ S4
SenseiSteve
DMCA issues
Replies
5
Views
3,183
John @ S4
John @ S4
SenseiSteve
First impressions
Replies
1
Views
2,435
whmcsguru
whmcsguru
I
Outsource support companies
Replies
2
Views
2,488
vinothananda
V
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