I dont have the time to write out a complete knowledge base for my support side of my site. Is there a place you can buy one other then demodemo.com. I am looking for a html one that walks users through how to do it. If not. Maybe we could all get together and create one.
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I don't know of one that is prepackaged, all done, HTML and all, but you could buy hostlegal's (http://www.hostlegal.com) and either cut and paste (especially handy if you have a FAQ system you'd like to use) or pay someone to do basic data entry.
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I have a zipped file of Q&A's (both txt and html) for cpanel that I have posted in other forums with good feedback. If this is something that is wanted, let me know and I'll post it here. Just copy and paste them into your knowledgebase. It was kept generic so anyone can use it, no reference to a specific company or names, however, feel free to customize them to your use.
If anyone uses Cerberus knowledgebase, I can also do a dump for you to import if wanted.