Originally Posted by shockym
What is the preferred turn around time? I know if its not something urgent in our system you can set to low/med/high levels, but what is good? I have heard so many talk about waiting for days for any type of reply from their hosting company.
We try for anytime within the first 20 minutes of one being submitted to show good faith that we are investigating whichever issue might be going on, but I don't think I could handle waiting a day for a response.
We also reply between 5-20 minutes depending on the scale of the issue.
I think anything over an hour is a problem. Considering many support requests could be costing the customers money itís vital to have 30-minute response times.
I think if some of GoDaddys customers moved to a small host they would never leave. I believe GoDaddy has a 6 hour response time