Originally Posted by shockym
Ever just have one of those days that feels like the first Monday back at work where everything goes wrong? I just had someone contact me and tell me that it is my fault that his AVS does not match up. And now he is 'taking his business elsewhere' as my billing system is 'stupid'.
Are these people even for real?
Ah, this brings back memories. We had purchase a not so well run web hosting company about a year and a half ago. We had found the bad clients and kicked them out and turned everything around. Then one day I received a call from this lady just screaming because of the fact that we charged her credit card and it cost her all kinds of money in bank overdrafts.
We had 400 accounts and I knew them by name. So, this one threw me off. So, she spent 20 minutes swearing and screaming about how she is going to sue us and we are a pos, etc, etc. Then I did some research into our billing systems and no credit cards had been processed they were all PayPal payments for the past week. I called back because I was trying to help and her husband started doing the same.
Then round three came again after she called back. When she finally cooled off enough she realized that it was BizHosting.com instead of our bizhostingnetworks.com. I laughed so hard the rest of the day. Clients like that just look stupid. My solution is to laugh about it. Its not worth letting a client ruining your day.
The ones who really care about you, your business, and their business will always try to work things out. I have seen plenty of stupid billing systems before; however, there is no reason for a client to jump to leaving over his mistake. He probably came to the conclusion because he is uneducated.