I can cope with it pretty well if im honest, I had someone that had a stroke, and was properly able to communicate at about the same level of English, as some customers can, I find it helps me a great deal when talking to our customers.
I will handle conversation with all sort of users. Even these ones whos speaking skills are not good Understanding eachselves is one of the key to success isn't it? However such an opportunity of talk is very rare but it is not an end of the world. Need just to make more efforts to deal with it Customer will for sure appreciate it
If a customer is communicating through confusing or "broken" English, it might be a good idea to use an online translating service. These are in no way 100% accurate, but you can get a more specific idea of what the problem is. Then you can reply in English (so the user has your response with the correct intention) or offer both English and translated versions.