Customer Service and Support Issues

A forum for discussing customer service and support issues from support software to advice about supporting your customers.

Filters

Support Escalation Rules

Replies: 3

Views: 378

Apr 3, 2024

JackieJim

E

Preferred Ticket Support System

3 4 5

Replies: 82

Views: 30,469

Mar 4, 2024

georgedatacenter

G

Phone support - How important is it in the hosting industry

2

Replies: 26

Views: 6,852

Dec 29, 2023

ComputeAxis

Which software you are using to offer support to your clients?

Replies: 14

Views: 1,417

Oct 2, 2023

CanSpace

Fixing the client?

Replies: 11

Views: 4,946

Jul 31, 2023

Rabisu

Issuing Refunds to Accounts Terminated for Abuse

Replies: 4

Views: 1,274

Oct 31, 2022

thcservers

Email vs. Comments: Which is Better?

Replies: 10

Views: 2,075

Sep 28, 2022

NetRay

Which chat is better to use?

Replies: 11

Views: 2,253

Jul 9, 2022

John @ S4

L

Best Live Chat

8 9 10

Replies: 192

Views: 57,146

Jun 27, 2022

RefinedHost

Removing a Fraudulent Negative Review...

Replies: 16

Views: 16,690

Nov 7, 2021

whmcsguru

What are some "extra one percent" efforts that can reduce customer churn?

Replies: 7

Views: 3,451

Aug 12, 2021

easyhostmedia

Attitude is key

Replies: 2

Views: 6,572

May 4, 2021

Colin S

Support personnel profiles

Replies: 4

Views: 3,094

Apr 2, 2021

bigredseo

I

Social media support in the hosting business

Replies: 9

Views: 3,587

Mar 21, 2021

systemfreaks

Live chat. What happens when it's not live?

2

Replies: 21

Views: 23,307

Feb 11, 2021

InfusedHosting

G

How to deal with Rude customers?

Replies: 19

Views: 19,084

Dec 15, 2020

FlokiNET

F

EIG customer service = 0

Replies: 3

Views: 3,249

Dec 12, 2020

John @ S4

DMCA issues

Replies: 5

Views: 3,188

Dec 10, 2020

John @ S4

First impressions

Replies: 1

Views: 2,440

Dec 8, 2020

whmcsguru

I

Outsource support companies

Replies: 2

Views: 2,491

Sep 25, 2020

vinothananda

V

You must log in or register to post here.

Latest posts

Half Priced cPanel & Plesk Licences are legal?
- Latest: Kingfish85
- Today at 3:28 PM
Essential Software & Control Panels
S
Migrating from cPanel to DirectAdmin: Your Experiences?
- Latest: ScrumMeeting
- Today at 12:05 PM
VPS, Dedicated & Colocation Hosting
S
Daily Backups Can Save Your Data
- Latest: ScrumMeeting
- Today at 10:13 AM
Web Hosting Discussion
Best Practices for Automated Server Backups
- Latest: Greenhost.cloud
- Today at 4:50 AM
Web Hosting Discussion
P
You Opinion on on AI in websites.
- Latest: PeterShene
- Yesterday at 2:36 PM
Promotion and Marketing

Forum supporters

Save 37% Off Plesk License
Official Plesk Partner, Instant License Delivery, No Contract Commitment. Grab Your Savings NOW!
cplicense.net

Up to 30% Off on KVM VPS
Significant discounts on KVM VPS SSD. Worldwide Locations. Full Root Access. Instant Deployment.
greenwebpage.com

.CA Domain for only C$10.99
Get a .CA domain, with domain privacy, full DNS record control, domain forwarding, excellent support.
canspace.ca

Web Design and SEO
Premium professional WordPress sites
that will not break your wallet.
Optimized for SEO to drive traffic.
infusingmarkets.com

Members recently online

Total: 27

Forum statistics

Threads: 80,896

Messages: 248,402

Members: 20,678

Latest member: hostys

Top