We just copy and paste our chat into www.freetranslation.com. Its not the best sentence structure, but least we understand each other, and its free. Altho some languages translate very differant word for word back into english....bangladesh and russian...impossible
We really try to make every concession for our clients, but if they straight up don't speak English, we will just loose that client (I hate doing that!). As csn-uk alluded to, if we can't work out a sales deal in English, there is no way we will be able to provide the high quality support that distinguishes us from other hosts...and it's best the client finds a host that is able to communicate with them.
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