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  Post #16 (permalink)   11-04-2009, 09:53 PM
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Join Date: Sep 2009
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Status: mynehost is offline
Originally Posted by host1plus View Post
Can you share your outsourcing team contacts?
you could always try bobcare...
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  Post #17 (permalink)   01-22-2010, 12:57 AM
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Join Date: Dec 2004
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Status: arbet is offline
Well outsourcing is good IF you know how to pick the right people to work for you. There are a lot of dedicated people out there that are willing to work.
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  Post #18 (permalink)   01-25-2010, 11:58 AM
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Join Date: Jan 2010
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Status: Virtuous_Host is offline
Meeh people like to complain about this but honestly this is the bottom line. As long as your clients are getting the support needed to run their web sites efficiently and productively. It doesn't matter where the support comes from.

  Post #19 (permalink)   03-09-2010, 09:35 AM
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Status: nightshadpro is offline
Well, we offer outsourced customer service solutions, and we don't offer our services to "every host" possible. We only take the number of clients we feel comfortable with, and by that I mean the number of hosts we can handle without neglecting their customers.

The way I view it, the host is our direct customer, but their customers are, in a way, our customers, and they get the same level of support that any of our direct customers would.

Additionally, our company sees to it that only English-speaking techs are used. There's nothing worse than going into a support chat and the person is speaking in broken English. THAT can shoot a hosting company's image in the foot, regardless of whether that tech is outsourced or not.
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