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  Post #31 (permalink)   01-03-2012, 02:24 AM
HD Newbie
Join Date: Nov 2008
Location: Kansas City, MO
Posts: 36

Status: Joes Datacenter is offline
We use Ubersmith and it not only lets someone know if another person is making a reply but we also utilize the feature to assign a specific tech as an owner of that ticket.
Joe Morgan - Owner
Joe's Datacenter, LLC

  Post #32 (permalink)   01-04-2012, 07:15 PM
HD Newbie
Join Date: May 2011
Posts: 41

Status: perfectip is offline
We also use Ubersmith for that same reason. We like that we can assign the ticket to a specific person to avoid such confusion.
Best Regards,
Perfect International
Cloud Solutions
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