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  Post #31 (permalink)   06-27-2013, 05:25 AM
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There is a nice way to reduce your costs and still provide quality service by hiring an employee overseas. This is probably not outsourcing per se, but something very close to it.

What is good about it:

1. You reduce your costs, since you need to pay less to a person from a developing country.
2. You can still pay more than most of their local companies could offer, so the employee will be happy and motivated to work very hard to keep this job.
3. It will be your own employee, so you keep full control.

Possible problems:

1. Complex labor legislation in some countries.
While some developing countries give you an easy and perfectly legal way of working with an employee through a contract without officially hiring him/her and without paying enormous taxes, you still need to spend time studying their laws.

2. Training.
You will need to do everything remotely. Though communication is not a problem with all the technology we have (phone, e-mail, skype, social networks, specialized conference software), it may not fit your corporate culture or may be just too novel.

These problems may be too big for small companies today, but as technology (and society) goes forward, employers and employees in different countries have more and more freedom when working and communicating with each other.

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  Post #32 (permalink)   06-27-2013, 04:55 PM
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Outsourcing is fine for me and i use it from time to time in some fields and everything is ok. Though i still must be very careful about it i know.

  Post #33 (permalink)   07-02-2013, 02:03 AM
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As long as you are confident in the person you outsource and capable of having certain amount of control towards his work, That's many times can be a good deal for a company.
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  Post #34 (permalink)   07-02-2013, 07:40 AM
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Any host that dislikes outsourcing should not be in business, since web hosting is a form of outsourcing.

  Post #35 (permalink)   07-02-2013, 08:14 AM
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I won't name names, but we cover some other hosting companies and vice versa if they/we have staff shortages or emergencies.

It keeps down costs and all parties know they are getting quality.

Thats the issue I would have. No matter how good your website says you are, quality is unknown until you have experienced it.
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  Post #36 (permalink)   07-05-2013, 03:07 PM
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Outsource is good even it's good to hire professionals for your work but beware using unprofessional companies.
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  Post #37 (permalink)   07-06-2013, 01:34 PM
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I personally am not against outsourcing for certain work, I agree it can be very efficient for a business. Niether my first hosting company or my current one have outsourced yet, but I have worked with my outsoruced employees in the past.

Just like normal employees they can be great or they may be inefficient. Certain tasks such as support emails/chats/phone they're beneficial for but it's conveniant to use outsourcing near your target audience at times.

Personal preference in the end, I know many freak out when they deal with anyone outside of their country and I know many who don't mind it at all. I personally am okay with outsourcing but currently I only utilize employees within the same country.
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  Post #38 (permalink)   07-28-2013, 06:54 PM
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I have subcontractors that I hand-picked and that works well for me and is cheaper with regards to IRS (yes, I do declare them). But I do not believe in outsourcing or mostly offshoring. You lose your credibility for a caring company to one that only wants to make money and doesn't care about the quality of service.

  Post #39 (permalink)   07-29-2013, 03:59 PM
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Outsourcing isn't inherently evil, but it can be a dirty word just because some people don't like it. It can also be a bad thing when you're outsourcing at the expensive of providing quality support. Many outsourced support companies provide awesome service.

One thing I've seen done by some hosting companies is to do a hybrid. They disliked the quality of English spoken by the outsourced support and felt as though the language barrier was affecting service. On the other hand, the ticket load meant hiring a lot more American techs, which would be expensive. Instead, they kept a basic shift of American techs whose sole job it was to manage the outsourced support and type the answers in native English. A hybrid model like this gets the best of both worlds.

  Post #40 (permalink)   08-23-2013, 09:10 PM
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It really depends on the situation and your target audience (as said lots of times before)!

For me, I will not outsource. Since I specialize in services in a specific geographical area and customized solutions, it would not really work. I need to train staff to deal with inquiries and to handle support based on the client.

For example, I have a client who runs a massive Forex trading system. Not many outsourcing companies would be able to help if something goes wrong here.

I also have a client how specializes in VoIP and PBX systems for businesses. Again, not an area where they would be able to help.

So yes, for sure they can be useful, but no, not for me.
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  Post #41 (permalink)   08-29-2013, 03:38 PM
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Originally Posted by HostMunch View Post
Why would I hire someone at $50,000/year when I can hire someone for $3,000/year who does just as good a job?

Here's a fun example:
Funny article!
I would NEVER outsource.
$3,000/yr!?! What country would that be at?
This image of 12 year olds in a poorly ventilated warehouse, with no windows, chained to a desk, doing support tickets...LOL
...Apple? LOL
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  Post #42 (permalink)   09-01-2013, 08:32 PM
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Personally I am againt outsourced support.

One of the FEW edges that small hosts have on the big guys like godaddy and hostgator, is the personal attention supplied to clients. I love being given support answers that don't need clarification... I love being given support answers that I feel weren't simply thrown in to meet a guarantee for a reply time.

I love building relationships with my clients, and seeing there "e-smile" when I know I or one of my techs provided above and beyond support.
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  Post #43 (permalink)   09-03-2013, 05:20 PM
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I have been outsourcing a lot of jobs for a long is cheap but sometimes you do not get a good quality jobs.
Bottom line..only use it if you need cheap work but do not care about quality

  Post #44 (permalink)   09-19-2013, 03:47 PM
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Outsourcing is good but we like to take the "personable" approach with out clients. You loose that personable feel when you outsource your support. We personally like to interact with our customers whether it be live chat or through ticketing.
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  Post #45 (permalink)   09-24-2013, 01:33 AM
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You can outsource your support service to a reliable client like
I have heard that they offer good reliable services at much cheaper prices. But if you have your own team and confident about your service then you should do it by your own.
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