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  Post #16 (permalink)   04-06-2015, 08:51 AM
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Livezilla is truly the best solution for start-ups and small companies. Versions below 3.3.2 have free 1-agent support licence and when your budget grows you can upgrade it with ease. It automatically creates tickets if agent is offline, so your customers don't have to ask twice. Both agents and customer's interfaces are simple and convenient. What else would you need?

Actually this thread is long ago dead and should not be answered any more.
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  Post #17 (permalink)   04-21-2015, 12:39 PM
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We've used BoldChat for a couple of years. The software is free, but it is also limited on its capabilities. Works well for our volume.

  Post #18 (permalink)   04-27-2015, 06:12 AM
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For now, we are using livechat only for sales, and we could say, that for that reason we have increased our clients list. Sometimes we are using it and for resolve some small tech problems

  Post #19 (permalink)   05-20-2015, 09:23 AM
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Originally Posted by RobertM View Post
I've outsourced my support one time, and it didn't end very well. I believe that it is better to be active on your own live chat. If you outsource, a lot of the time, the people that you hire can't do certain tasks/don't know anything about your company/as well, they don't generally speak good English and eventually get sloppy.

I'd go with hiring more staff personally, because if you get good outsourced support, you're going to be paying hundreds of dollars per month towards that, when you could have a few good employees to handle live chat that will do much better. However, if you do decide to go with live chat, be sure to monitor everything they do.

I wouldn't recommend outsourcing your live chat, and keep it within the company. If anything, you could outsource your tickets, but I still don't feel too comfortable about that.
If you ever think of outsourcing,
1) SEO
2) Level 3 Support for those who operate their own servers.

Never you outsource
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2) Billing
3) Livechat.
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  Post #20 (permalink)   07-27-2015, 06:10 AM
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We use a live chat service but it really depends from the kind of service.

Some of them let you customize it fully, others not.

You should choose the best one according to your needs.
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  Post #21 (permalink)   08-21-2015, 03:56 AM
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People from the support are the people who actually support your company. They are the first in line with whom the customer interacts and these people are responsible for that impression so valuable for the business success. I would say - don't outsource it. Rather, invest in it because it will pay off eventually.

  Post #22 (permalink)   08-23-2015, 08:07 AM
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I've Used Zopim Live Chat For 3 Years Now And It Has Worked Out Great With No Missed Messages And The Website Setup Is Very Easy And The Chat Dashboard Is User Friendly.

  Post #23 (permalink)   08-24-2015, 07:25 AM
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I use zopim.
I think it is best not to outsource as much as possible. It adds a more personal touch to queries if your own staff manages them.

  Post #24 (permalink)   11-21-2015, 01:02 PM
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I don't think that outsourcing live chat is a good idea unless you have people that can answer ALL questions that clients may have. Many of the outsource vendors don't have the knowledge to deal with all questions that may arrise and if that happens the client will most likely go looking for another hosting company.
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  Post #25 (permalink)   02-06-2016, 12:24 AM
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why dont you go with tawak ?

its 100% free and as many agents as you need, desktop software with alot of features

  Post #26 (permalink)   03-01-2016, 06:26 AM
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Originally Posted by cloudLIX View Post
For now, we are using livechat only for sales, and we could say, that for that reason we have increased our clients list. Sometimes we are using it and for resolve some small tech problems
Good to hear that, enjoy!

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