Preferred Ticket Support System - Page 3

cheapdedicated · Post #31 (**permalink**) 05-25-2016, 03:12 AM

Unless you want to sale premium support you would surely settle for the free inbuild WHMCS version. Definitely lucks a few things but works perfectly well for most support tasks.

Adam Greer · Post #32 (**permalink**) 06-08-2016, 06:03 AM

Kayako is best solution!

Alex - A2 Hosting · Post #33 (**permalink**) 06-08-2016, 08:09 AM

Figured I would also add SupportPal (formerly ArcticDesk) to this thread. SP is built by the folks behind LicensePal and seems to be a great cheap product.

It appears to be more of a Kayako 3 type product in terms of feature set so not as advanced but at the same time not significantly cheaper than Kayako 4.

MangoXchange · Post #34 (**permalink**) 06-08-2016, 10:40 AM

kayako one of the best ticketing system

ughosting · Post #35 (**permalink**) 06-08-2016, 05:06 PM

We really like HostBill, as it integrates all of your automation, with a very good ticket system and live chat. Live chat and ticket system has macros (pre-written answers for common questions) and the ability to link a knowledge base (also included) article.

nixtree · Post #36 (**permalink**) 06-13-2016, 09:56 AM

Kayako is the best option and a classic one. there is no comparing it with the whmcs help desk

whmcsguru · Post #37 (**permalink**) 06-13-2016, 01:11 PM

While the 'best' anything is going to be subjective (personal preference), selecting a helpdesk that's continually buggy and continues to stall development is not really the wisest choice for the 'best option'.

I do agree that WHMCS needs some helpdesk work, however it's getting there, especially with improvements made in 6.3

WebHostGlobeCom · Post #38 (**permalink**) 07-18-2016, 10:47 AM

WHMCS is a good ticket support system and there are also many 3rd party add-ons to integrate with your hosting website. This makes it easy to use

OffshoreDdcated · Post #39 (**permalink**) 07-21-2016, 02:15 AM

We are using WHMCS. It handles signups, billing and support pretty nicely.
It is one of the most recommended ones for this kind of businesses.

GoldenBeaverHos · Post #40 (**permalink**) 08-05-2016, 08:43 PM

I prefer to use WHMCS system, the user only need to log in to one system for billing and support. Customers don't like to have to log in on 2 different systems.

HostPace · Post #41 (**permalink**) 08-09-2016, 03:34 PM

WHMCS - The World's Leading Web Hosting Automation Platform is the best.

WalnutHost · Post #42 (**permalink**) 08-11-2016, 04:34 AM

For me, built in WHMCS ticket system is a good choice.

HostCheetah · Post #43 (**permalink**) 08-11-2016, 08:12 AM

We use ZenDesk and use Module Gardens WHMCS plugin to integrate and sync tickets - for us we like

Dave

serverbundle · Post #44 (**permalink**) 08-13-2016, 10:05 PM

Kayako

just can't go wrong with it.
WHMCS has built in support for it.

WWTSLarry · Post #45 (**permalink**) 09-10-2016, 12:41 PM

We use the built-in support module in WHMCS.

If we need an external helpdesk we will use Hesk or OSTicket, as these are both very nice and FREE solutions.